Privacy Policy

Last Updated: May 11, 2026
Thank you for petawyk.com (hereinafter referred to as "petawyk"). We attach great importance to your personal privacy and are committed to protecting the security and confidentiality of your personal data. This Privacy Policy explains in detail how we collect, use, store and protect your personal information when you use our Website and related services, as well as the rights you have in relation to your personal data, including clear opt-out options. By accessing or using our Website, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.

1. Collection of Personal Data

We only collect personal data that is necessary for providing services to you, in line with the principle of data minimization, and will not collect irrelevant personal information without your permission. The types of personal data we collect include the following, which are obtained through legal and transparent means:

1.1 Information You Voluntarily Provide

  • When you register an account, place an order, subscribe to newsletters, or contact our customer service, you may voluntarily provide personal information such as your full name, email address, phone number, shipping address, billing address, and payment information. This information is used to complete account registration, order processing, delivery, and after-sales service.
  • When you participate in our promotions, surveys, or other activities, you may provide additional information as required (such as preferences), which is used to improve the activity experience and provide personalized services.

1.2 Automatically Collected Information

  • When you browse or use our Website, our server and third-party analytics tools (such as Google Analytics) will automatically collect certain technical information, including your IP address, browser type and version, operating system, device information, browsing history (pages visited, time spent, click behavior), and referral source. This information is used to analyze website traffic, optimize website performance, and improve user experience, and will be anonymized when possible to avoid identifying individual users.
  • We use Cookies and similar tracking technologies to store your preferences (such as language settings, shopping cart information) and track your browsing behavior. Cookies help us provide a more convenient and personalized service experience. You can manage or disable Cookies through your browser settings (see Section 6 for details on opt-out options).

1.3 Information from Third Parties

If you log in to our Website through a third-party platform (such as Google, Facebook), or use third-party payment services (such as PayPal, Stripe), we may receive relevant information about you from these third parties (such as your third-party account nickname, email address). We will only collect such information with your explicit authorization, and will comply with the privacy policies of these third parties.

2. Use of Personal Data

We will only use your personal data for the purposes stated in this Privacy Policy, and will not use it for other purposes without your prior consent. The specific uses are as follows:
  • Complete transactions: Process your orders, arrange delivery, handle payment, and provide after-sales service (such as returns and exchanges).
  • Account management: Maintain your account security, verify your identity, and provide account-related services (such as password reset, account information modification).
  • Improve services: Analyze user behavior, optimize website functions and service quality, and develop new products or services that meet user needs.
  • Send notifications: Send you order updates, shipping information, service reminders, and promotional information (you can opt out of promotional notifications at any time).
  • Comply with laws and regulations: Respond to legal inquiries, comply with applicable laws, regulations, or court orders, and protect our legitimate rights and interests.
  • Data security: Detect and prevent fraud, unauthorized access, and other security risks to protect your and our legitimate rights and interests.

3. Sharing and Disclosure of Personal Data

We attach great importance to the confidentiality of your personal data and will not sell, rent, or disclose your personal data to any third party without your explicit consent, except in the following cases:
  • Service providers: We may share your personal data with third-party service providers who assist us in providing services (such as logistics companies, payment processors, email service providers, and analytics tools). These service providers are only authorized to use your personal data for the purpose of providing services to us, and are required to comply with this Privacy Policy and relevant laws and regulations, and sign a Data Processing Agreement (DPA) to ensure data security.
  • Legal requirements: We may disclose your personal data if required by law, regulation, court order, or government authority, or to protect our legitimate rights and interests, prevent fraud, or respond to emergencies.
  • Merger or acquisition: In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred to the relevant successor entity, and we will notify you in advance and ensure that the successor entity complies with this Privacy Policy.
  • Anonymized data: We may share anonymized and de-identified data (which cannot identify any individual user) with third parties for research, analysis, or other legitimate purposes, and such data will not involve your personal privacy.

4. Storage and Protection of Personal Data

4.1 Storage Period

We will store your personal data only for the period necessary to achieve the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. After the storage period expires, we will securely delete or anonymize your personal data to ensure that it no longer identifies you. For example, order-related data will be stored for 7 years after the transaction is completed to comply with tax and legal requirements, and IP address data will be anonymized after 90 days of collection.

4.2 Protection Measures

We have adopted appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, modification, or destruction, including but not limited to: data encryption (using TLS 1.2 or above protocols), access control (administrator accounts require two-factor authentication), regular security audits and vulnerability scans, and employee training on data protection. We will also regularly review and update our security measures to adapt to changes in technology and regulatory requirements.
Please note that no data transmission or storage method is 100% secure. We will do our best to protect your personal data, but we cannot guarantee absolute security. You should also take appropriate measures to protect your account information (such as keeping your password confidential) to avoid unauthorized access.

5. Your Rights Regarding Personal Data

In accordance with applicable laws and regulations (such as GDPR, CCPA), you have the following rights regarding your personal data, and we will provide convenient channels for you to exercise these rights without charging any fees (except for unreasonable repeated requests):
  • Right of access: You have the right to request us to provide a copy of the personal data we hold about you, and to know the collection, use, sharing, and other related information of your personal data.
  • Right of correction: If your personal data is inaccurate or incomplete, you have the right to request us to correct or supplement it.
  • Right to erasure (right to be forgotten): You have the right to request us to delete your personal data, provided that there is no legitimate reason to retain it. We will also notify relevant service providers to delete your data if necessary.
  • Right to restriction of processing: You have the right to request us to restrict the processing of your personal data in specific circumstances (such as when you dispute the accuracy of the data).
  • Right to data portability: You have the right to request us to provide your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if you wish.
  • Right to object: You have the right to object to our processing of your personal data for direct marketing purposes, and we will stop such processing immediately after receiving your objection.

6. Opt-Out Options

To ensure that you can freely manage your personal data and choose not to participate in data collection, we provide clear and convenient opt-out options for different types of data collection and use. You can exercise your opt-out right through the following methods, and the opt-out will take effect immediately or within a reasonable time:

6.1 Opt-Out of Promotional Notifications

  • Email: Each promotional email we send will include an "Unsubscribe" link at the bottom. You can click the link to unsubscribe from promotional emails, and we will no longer send you any promotional information via email.
  • Account settings: Log in to your account on our Website, enter the "Notification Settings" page, and uncheck the "Receive promotional notifications" option to stop receiving all promotional notifications (including email, SMS, etc.).

6.2 Opt-Out of Cookie and Tracking Technologies

  • Browser settings: You can adjust your browser settings to disable or delete Cookies. The specific method varies by browser (for example, in Chrome, go to "Settings" - "Privacy and security" - "Cookies and other site data"; in Safari, go to "Settings" - "Privacy" - "Manage Website Data"). Disabling Cookies may affect some functions of the Website (such as shopping cart, account login).
  • Opt-out preference signal: We support opt-out preference signals sent by your browser or third-party tools, which can directly communicate your choice to opt out of data tracking and sharing. Please ensure that your browser or tool has enabled this signal function.

6.3 Opt-Out of Non-Essential Data Collection

When you use our Website for the first time, we will pop up a Cookie consent prompt, allowing you to choose to enable only essential Cookies (for basic functions such as shopping cart) and disable non-essential Cookies (for analytics, personalized recommendations). You can also re-adjust this preference at any time through the "Cookie Settings" link at the bottom of the Website.

6.4 Opt-Out of Third-Party Analytics

We use third-party analytics tools (such as Google Analytics) to collect website usage data. You can opt out of such data collection by visiting the official opt-out page of the relevant third party (e.g., Google Analytics Opt-Out Browser Add-on) and following the prompts to complete the settings.

6.5 Exercise Other Opt-Out Rights

If you want to opt out of other types of data collection or use (such as sharing with third parties), or exercise other rights (such as deletion, correction of personal data), you can contact us through the contact information in Section 8, and we will respond to your request within 45 days (and may extend by 45 days if necessary, with a clear explanation).

7. Children's Privacy Protection

Our Website is not intended for children under the age of 13 (or the minimum age required by applicable laws). We will not intentionally collect personal data from children. If we accidentally collect personal data from a child, we will delete it immediately upon learning of it and notify the relevant guardian. If you are a guardian and find that your child has provided personal data to us, please contact us immediately to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to adapt to changes in laws, regulations, technology, and our business. When we make significant changes to the Privacy Policy, we will notify you through the Website's pop-up window, email, or other prominent methods, and update the "Last Updated" date at the top of this Policy. Your continued use of our Website after the changes take effect will be deemed as your acceptance of the updated Privacy Policy. We recommend that you review this Privacy Policy regularly to understand the latest privacy protection measures.